Terms of Service

Who you're contracting with

Waypoint Care is operated by Lodestone Consulting Ltd, a company registered in Ireland (CRO No. 354809, VAT No. IE6374809T), registered office Harbour St., Mullingar, Co. Westmeath, Ireland N91 H962 ("we", "us").

By creating an account or continuing to use the service you agree to these terms. If you sign up on behalf of a family, household, or care organisation, you confirm you have authority to accept these terms for them.

What Waypoint Care is — and isn't

Waypoint Care is a coordination tool. It helps a family or care team share location, notes, medication schedules and alerts.

It is not a medical device, a monitored alarm service, or an emergency service. Nobody at Waypoint Care watches your alerts. In an emergency, always call your local emergency number.

Location and alerts depend on batteries, mobile signal, GPS accuracy and the device being carried. They can be delayed or wrong. Please don't rely on Waypoint Care as the only safeguard for someone at risk.

Your account

You must be 18 or over. Keep your password to yourself, and only invite carers you genuinely trust — invited carers can see the care records for that person.

You are responsible for having a lawful basis to track the person you care for, including recording their consent, or that of their legal decision-maker.

Please give accurate account details and keep them up to date.

Free trial

Every plan starts with a 14-day free trial. No card is charged during the trial. If you cancel before it ends, you pay nothing.

Subscriptions and billing

A subscription is attached to the person being cared for, not to each carer — you can add as many family carers or helpers as you like at no extra cost.

Plans: Starter $5/month, Pro $15/month. Facility plans cover up to 50 residents ($200/month) or up to 250 residents ($750/month), with unlimited staff carers. Annual billing is nine times the monthly price, so three months are free.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms. Renewals are automatic until you cancel.

Cancelling and refunds

You can cancel at any time from the Billing page; access continues to the end of the period you've paid for. We don't lock anyone into a contract.

We offer a 30-day money-back guarantee: if you're not satisfied, request a full refund within 30 days of your order date. Refunds are processed by Paddle — request one at paddle.net, or email support@waypointcare.app and we'll help.

Full detail is on our Refund Policy page.

Our intellectual property

The Waypoint Care software, design, documentation and branding remain the property of Lodestone Consulting Ltd. You get a limited, non-exclusive, non-transferable right to use the service on your chosen plan. Please don't copy, resell, reverse engineer, or work around technical limits.

Your data stays yours

You own the care records you create. You can export them to CSV or PDF at any time. If you close your account, we delete personal data within 30 days. See the Privacy Policy for detail.

Acceptable use, suspension and termination

Don't use Waypoint Care to track anyone covertly, without their knowledge, or against their withdrawn consent. Don't use it unlawfully, for fraud or spam, to infringe anyone's intellectual property, or to interfere with security (malware, probing, scraping). Don't attempt to access another household's or facility's data.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where we can, we'll warn you first and give you a window to export your data.

Availability and liability

We aim to keep the service running continuously but can't guarantee uninterrupted or error-free operation, and there may be planned maintenance.

To the extent the law allows, our total liability is limited to the amount you paid in the 12 months before the claim. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

Changes and contact

If we change these terms materially, we'll email account holders first. Questions: support@waypointcare.app.