Refund Policy

30-day money-back guarantee

Every Waypoint Care plan starts with a 14-day free trial, and no card is charged during the trial.

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no need to explain yourself.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

To request a refund, visit paddle.net and enter the email address you used at checkout, or email support@waypointcare.app and we'll arrange it for you.

Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Cancelling a subscription

You can cancel at any time from the Billing page inside the app, or through paddle.net. Your access continues to the end of the period you've already paid for, and you won't be charged again.

Who to contact

Waypoint Care is operated by Lodestone Consulting Ltd, registered in Ireland (CRO No. 354809, VAT No. IE6374809T), registered office Harbour St., Mullingar, Co. Westmeath, Ireland N91 H962. Email support@waypointcare.app and a person will reply.